Sure! Just call our friendly Customer Care folks at 800-888-2109, Mon – Fri, 8 am – 4 pm Central time.
In the United States, local, state, and federal laws require that you be at least 21 years of age to purchase tobacco products. Outside the United States, check pertinent local laws to ensure compliance prior to ordering tobacco products.
We ship all orders, including to PO boxes and outside the United States, via the US Postal Service. Orders totaling over $100 will ship free for orders shipping to US addresses.
Most orders ship within 2 to 4 business days.
Due to regulations administered in Maine, Utah, South Dakota, and Washington, we unfortunately can’t ship any pipe tobacco to those states; however, we can still ship pipes, accessories, cob wear and cool stuff! Please remove the tobacco from your cart.
You can check the status of your order by contacting Customer Care at [email protected] or 800-888-2109.
To qualify for a replacement pipe or a refund, please contact us within 5 days of receipt of your pipe at 800-888-2109 or [email protected] for instructions. You may exchange your pipe for another pipe or return your pipe for a refund as long as it is in new, unsmoked condition with the Missouri Meerschaum label still attached at the bottom of the bowl.
For exchange or return status, please contact Customer Care at [email protected] or 800-888-2109. Please note that exchanges can take up to 2 – 3 weeks to leave your door, be processed at our office, and return to you.
Use a gentle flame only to light your corn cob pipe – turbo lighters will damage it.
Missouri Meerschaum accepts Visa, MasterCard, American Express, and Discover credit cards as well as payment via your PayPal account.