Customer Care

Can I order a Genuine Missouri Meerschaum Corn Cob Pipe if I’m under age 18?

In the United States, local, state, and federal laws require that you be at least 18 years of age to purchase tobacco products. Outside the United States, check pertinent local laws to ensure compliance prior to ordering tobacco products.

What type of care should I give my Genuine Missouri Meerschaum Corn Cob Pipe?

Use a gentle flame only to light your corn cob pipe – turbo lighters will damage it.

What payment methods do you accept?

Missouri Meerschaum accepts Visa, MasterCard, American Express, and Discover credit cards as well as payment via your PayPal account.

 

Can I order over the phone?

Sure! Just call our friendly Customer Care folks at 800-888-2109, Mon – Fri, 8 am – 4 pm Central time.

What shipping options are available?

We ship all orders, including to PO boxes and outside the United States, via the US Postal Service. 

How soon will my order ship?

Most orders ship within 2 to 4 business days. Items that are ordered together may not ship together. If you're in a rush and need your order to ship the same day, please order over the phone at 800-888-2109.

 

How do I check my order?

You can check the status of your order by contacting Customer Care at pipes@corncobpipe.com or 800-888-2109.

Can I return my Genuine Missouri Meerschaum Corn Cob Pipe for a refund or exchange it for another pipe?

To qualify for a replacement pipe or a refund, please contact us within 5 days of receipt of your pipe at 800-888-2109 or pipes@corncobpipe.com for instructions. You may exchange your pipe for another pipe or return your pipe for a refund as long as it is in new, unsmoked condition with the Missouri Meerschaum label still attached at the bottom of the bowl.

How can I check on the status of my exchange or refund?

For exchange or return status, please contact Customer Care at pipes@corncobpipe.com or 800-888-2109. Please note that exchanges can take up to 2 – 3 weeks to leave your door, be processed at our office, and return to you.